Questions and answers

What does it cost?

Shoppers join free and pay the farm's price, the delivery fee and a 6% service fee (at least ₦150, at most ₦3,500), all shown before you pay. Wholesale buyers also need a membership: ₦3,500 a month or ₦37,800 a year.

How does the wholesale membership work?

It's prepaid by bank transfer and never renews by itself. We email you 3 days and 1 day before yours ends, and you can renew in the last 7 days without losing any days.

How do I pay?

By bank transfer from any Nigerian bank app or USSD. At checkout you get a one-time account for the exact amount; it's valid for 25 minutes and we confirm your payment automatically, usually within a minute. You can also pay with store credit.

How are delivery fees worked out?

For shoppers, the fee depends on distance and how much you're ordering, and it's shown at checkout. For wholesale orders, delivery partners bid once the farm accepts; you pick one and pay its fee plus a 2% processing charge (at most ₦2,500).

What is the delivery PIN?

Every order has a 4-digit PIN in My Orders. Only give it to the rider once you have your order: entering it is what marks the order delivered.

What if something is wrong with my order?

Report it from My Orders within 2 hours of delivery (1 hour for damage in transit), with photos. If we approve it, the refund goes to your store credit, which you can spend on your next order.

What if the farm can't fill my order?

If the farm declines or doesn't accept in time, the order is cancelled and everything you paid, including any store credit you used, goes back to your store credit straight away.